Retningslinjer for frakt
Shipping Policy
Thank you for shopping at Scandi vintage! We aim to provide you with a seamless shopping experience, and this Shipping Policy will guide you through our process for handling your orders.
1. Shipping Areas
We offer shipping within Norway and internationally. Please note that shipping times and fees may vary depending on your location.
2. Processing Time
- Order Confirmation: Once you have placed an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not yet indicate that the item has been shipped.
- Processing Time: We typically process orders within 1-3 business days. Orders placed during weekends or public holidays will be processed on the next available business day.
- Shipping Time: Delivery times vary depending on the shipping method chosen and your location. Estimated delivery times will be provided at checkout.
3. Shipping Costs
- Domestic Shipping (within Norway): Shipping fees will be calculated at checkout and are based on the delivery address and shipping method selected.
- International Shipping: We offer international shipping to a number of countries. Shipping costs for international orders will be calculated at checkout based on the destination and shipping method.
Note: Customs duties, taxes, and other fees may apply to international shipments. The customer is responsible for any additional charges that may occur upon delivery.
4. Shipping Methods
We offer the following shipping methods:
- Standard Shipping: This is the most economical option, and delivery times can vary depending on your location.
- Express Shipping: A faster shipping option, with quicker delivery times. Available for both domestic and international orders.
You can choose your preferred shipping method during checkout.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number and a link to track your order. Please allow up to 24 hours for tracking information to update.
6. Delivery Delays
While we do our best to ensure timely delivery, please be aware that shipping times can be affected by various factors such as weather conditions, customs processing, or courier delays. We are not responsible for delays caused by these factors.
If your package is delayed, please contact the shipping carrier with your tracking number for further assistance. If you believe there is an issue with your shipment, feel free to contact us at scandivintage.contact@gmail.com, and we will assist you.
7. Missing or Lost Packages
We are not responsible for lost or stolen packages once they have been delivered to the provided shipping address. However, we recommend using a trackable shipping method to ensure that your order can be located at all times.
If your package has been marked as delivered but you have not received it, please check with your local postal service or courier. You can also reach out to us for assistance.
8. Incorrect or Incomplete Shipping Information
It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct. We are not responsible for delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, please contact us immediately at scandivintage.contact@gmail.com, and we will do our best to make corrections before your order is shipped.
9. Shipping Restrictions
Some shipping methods and destinations may have restrictions due to customs regulations or delivery policies. If there are any issues with shipping to your location, we will notify you promptly and offer alternative solutions.
10. Return Shipping Costs
If you are returning an item, the return shipping cost is the responsibility of the customer unless the item is defective, incorrect, or damaged. Please refer to our [Return & Refund Policy] for more details on the return process.